Complaint Redressal Process

Client queries/complaints may arise due to lack of understanding or a deficiency in the service experienced by clients. A deficiency of service may include lack of explanation, clarifications, or understanding, which can escalate into shortfalls in the expected delivery standards—either due to inadequacy of available facilities or the attitude of staff towards clients.

At Eternal Research Investment Advisor, we value our clients and their feedback. If you have any query or complaint, you can reach us in the following ways:

1. Clarifications & Queries

   Clients can seek clarification regarding their service at any time.

2. How to Raise a Complaint

   • Email: Write to our Client Servicing Team at [email protected]
   • Phone: Call us at 9630057714
   • Letter: You may also send a written query/complaint by post to:
     Office Near Akansha Apartment, Patel Nagar, City Center, Gwalior, Madhya Pradesh, 474010

3. Escalation to Investment Adviser

   If you do not receive a response within 10 business days of contacting the Client Servicing Team, you may escalate your complaint to the Investment Adviser by writing to [email protected]. You can expect a reply within 10 business days after escalation.

4. Further Escalation to SEBI

   In case you are not satisfied with our response, you can lodge your grievance with SEBI at https://scores.sebi.gov.in/ or write to any SEBI office.

   SCORES may also be accessed through the SCORES mobile application, which can be downloaded here: SCORES App on Google Play.

5. ODR Portal (Online Dispute Resolution)

   If still unsatisfied with the response, you may access the ODR Portal.

   Attention is drawn to SEBI circular no. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131 dated July 31, 2023, on “Online Resolution of Disputes in the Indian Securities Market.”

   The common Online Dispute Resolution Portal (“ODR Portal”) harnesses conciliation and online arbitration for resolving disputes in the Indian Securities Market.